Last updated October 10, 2026
Every Bitterkin order ships free. Here's when your order ships, how long it takes and what to do if something goes wrong on the way.
Orders are packed and shipped within 1 to 2 business days (Monday to Friday, excluding US holidays). Orders placed on a weekend or holiday start processing the next business day.
Anything you add after checkout (Bitterkin Glow or Bitterkin Rest) ships in the same box as your Bitterkin order.
Standard delivery takes 3 to 6 business days once your order ships. Delivery times are estimates from the carrier and can be longer during holidays or bad weather.
| Option | Cost | What you get |
|---|---|---|
| Standard | Free | Tracked delivery to your door |
| Rush + Protect | $7.95 | Packed and shipped first, ahead of the regular line. Lost, stolen or damaged packages replaced free. Tracking by text and email. |
You'll get an email with a tracking link as soon as your order ships. If you can't find it, check your spam or promotions folder, or email [email protected] and we'll send it again.
We ship to all 50 US states, APO/FPO addresses and US territories. We don't ship outside the United States at this time.
If you chose automatic refills, each new supply ships on your schedule (every month, every 3 months or every 5 months, depending on your bundle) with free shipping. See our Automatic Refills and Cancellation Policy.
Please check your shipping address before you place your order. If your address changes after you order, email us right away and we'll do our best to update it before it ships. Once a package has shipped, we can't change the address.
You don't need to send anything back to get a refund. See our Refund Policy for the 90-day money-back guarantee.
Questions about your shipment? Email [email protected]. We reply within one business day, Monday to Friday, 9am to 5pm ET.